Privacy Policy

1. Introduction

FlatSe (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our apartment society communication platform.

2. Information We Collect

2.1 Information You Provide

Account information: Name, email address, phone number, flat number, and society affiliation.
Communication content: Notices, event details, poll responses, complaint descriptions, and messages you post within your society.
Contact form data: Information submitted through our website contact forms, including society name, city, and number of flats.

2.2 Information Collected Automatically

Usage data: Pages visited, features used, time spent, and interaction patterns.
Device information: Browser type, operating system, device type, and screen resolution.
Log data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use the collected information to:

Provide, maintain, and improve the FlatSe platform
Facilitate communication within your apartment society
Send push notifications for notices, events, and ticket updates you've opted into
Respond to your inquiries and support requests
Analyse usage patterns to improve our product
Ensure the security and integrity of our platform

4. Data Isolation and Society Privacy

Each society's data is logically isolated within our platform. Content posted in one society (notices, polls, complaints, events) is never visible to members of another society. There is no cross-society data sharing or public discoverability of society content.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share information only in these circumstances:

With your society: Information you post is visible to registered members of your society as per the platform's design.
Service providers: Trusted third-party services that help us operate (hosting, analytics, email delivery), bound by confidentiality agreements.
Legal requirements: When required by law, regulation, or legal process.
Safety: To protect the rights, safety, or property of FlatSe, our users, or the public.

6. Data Security

We implement industry-standard security measures including:

Encryption in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and vulnerability assessments
Role-based access controls for our team
Enterprise-grade cloud infrastructure hosting

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Society content (notices, events, polls) is retained for the society's records. You may request deletion of your personal data at any time.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access and receive a copy of your personal data
Correct inaccurate data
Delete your personal data
Object to or restrict certain processing
Data portability
Withdraw consent where processing is based on consent

9. Advertising

FlatSe does not display advertisements to users. Your data is never used for advertising purposes or shared with advertisers.

10. Children's Privacy

FlatSe is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via the platform or email. Continued use of FlatSe after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at:

Email: privacy@flatse.in
Address: Bangalore, Karnataka, India